Not only is University of Houston grad Judy Hay one of the best straight shooters in town in her dealings with the media, but she would surely be the last flack standing if Survivor had peopled its island with public relations types. Hay joined the agency in 1970 with a freshly minted sociology degree and became its spokeswoman in 1975. In the quarter-century since then, she has been a calm and credible face for child welfare in some very troubled times. "The saddest interview I have to give is when a child is hurt and we weren't able to protect him," says Hay, who concentrates on providing factual information to reporters rather than spinning or whitewashing for her agency. "I want people to have the perception that we're honest, we're accessible, and we're accountable. I've never known a reporter to go around me and set up a hidden camera, and I think that's because if something's bad, I'll tell you it's bad." Hay is proudly promoting a newly released HBO documentary on child abuse, Broken Child, which includes a number of Houston cases. Hay worked closely with the producers on the three-year project and has nothing but praise for the results. "It is beautiful," she says. "If you don't get the consequences of child abuse after watching this documentary, you never will."