By Chris Lane
By Jeff Balke
By Aaron Reiss
By Angelica Leicht
By Dianna Wray
By Aaron Reiss
By Camilo Smith
By Craig Malisow
Once again in regards to the Chronicle, we find ourselves asking WTF?
Reporters sometimes call or e-mail looking for sources who will say something specific — "Hey, I need someone to tell me that it's this high-pressure system that's responsible for the heat wave," or something like that — but we have to admit we've never seen the full-service idea of providing paragraph-long quotes and just asking for a name to attach to them.
Maitland has a rather rambling explanation, which is that she talked to volunteers at a shelter where she works (another red flag: doing a story on a place you work at), and none of them wanted to be quoted. So she took the gist of what they had said and tried to find a spokesperson.
"I didn't make the quotes up," she tells Hair Balls. "I had all these quotes and I went to look for a supervisor who would be able to talk to me."
Hey, the zoned edition of any paper can be staffed with stringers who may not be as well versed in journalistic practices as career reporters are. So we talked to Maitland's editor, Karen Zurawski.
Zurawski gave the same explanation as Maitland. "She was a volunteer with the organization and she talked to some of the other volunteers and they didn't want to be quoted," Zurawski told us. "And so she took the quotes that she thought would be best-used in her story and sent it to somebody who was in a position to speak on behalf of the agency."
Zurawski said a spokesperson never got back to Maitland, so the story — submitted but not yet published — does not include anything from the group for whom she volunteers.
Frankly, we were expecting Maitland's editor to be a bit aggrieved and follow up with something like, "Of course that's not the way to go about it," but instead there was silence.
So we had to ask: "Umm, yeah, that's why it all seemed odd to me, that a) she'd be writing a news story about the organization she's a part of, but also I've never heard of furnishing complete quotes and saying, 'Can I have you say this?'"
To which Zurawski replied: "She got the quotes from volunteers who did not want to be quoted and so what she said is she sent that to someone who was a spokesperson for the agency and asked if anybody would be able to comment or use those quotes and she got no response. I have never done this before, so I don't know. As far as I know, she doesn't write for us very often."
Eventually, after some prodding from us, Zurawski admitted what Maitland had done was "not an acceptable practice."
So hey, we at least got the Chron on the record saying that. Although that, too, was a struggle. At the end of the conversation — after we had identified ourselves as a reporter, after we had e-mailed her as a reporter, and she's an editor who understands journalism rules, you'd think — she said, "You're not going to quote me, are you?"
Zoned editions. You gotta love them.