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My coworker must have felt sorry for me, because he gave me half of his burger. As good as it was, though, the service and the rest of the food already had me dreading my next visit.
And that next visit wasn't off to a good start, either, as the bland tomato-basil soup from the day before randomly showed up alongside my breakfast sandwich 18 hours later. None of us ate it. And the awfully dry blueberry muffin we ordered as an "appetizer" was as much a ripoff at $3 as the seasonal fruit salad at $6, which consisted of a few mealy watermelon slices, diced honeydew and perhaps eight blueberries.
"The muffin was a lot better last time," bemoaned my dining companion, Jason Bargas, who first wrote about Down House for our food blog and was chagrined to find a few items not up to par, as well as his favorite item already removed from the menu. But at such an early stage in a restaurant's life, menu shuffles are to be expected. More to the point, Down House seems to be structured along the same lines as places like Pondicheri, changing up the menus with the availability of certain ingredients and local products, shifting with the seasons.
Houston, TX 77008
Hours: 7 a.m. to 2 a.m. daily.
â€¢ Breakfast torta: $7
â€¢ Croissant sandwich: $9
â€¢ Cortado: $3
â€¢ Cappuccino: $3.50
â€¢ Longhorn burger: $11
â€¢ House salad: $6
â€¢ Fries: $8
â€¢ Tempura vegetables: $10
â€¢ Grouper: $22
â€¢ India Express cocktail: $9
And to its credit, Down House delivered three incredibly strong breakfasts in a row that restored both Bargas's faith and my own in the kitchen. An open-faced sandwich with Gouda and thick tomatoes – with a fried egg on top – is a breakfast version of a similar sandwich found at lunch with Guinness beer butter. Another breakfast sandwich, this one on a croissant, falls apart as you eat it, but the mess of bacon-drenched spinach and egg-yolk saturated tomatoes is well worth the napkins. And a breakfast torta with pulled pork, avocado and a fried egg on a football-size loaf of bolillo bread is worth every bit of its $7 price tag, if not more.
The overpriced muffin and fruit plate seem to be an anomaly, but I'm not so sure about the bad service. Two lunches with clueless, spotty service were met by a breakfast and dinner with well-timed and professional service. The latter – attentive, kind and thoughtful – is much more in line with Down House's overall mission as a friendly, low-key neighborhood hangout for Heights residents, and what will be necessary to maintain any sort of regular customer base. No one likes to be ignored.
And owners Chris Cusack and Joey Treadway do seem to be aiming for a friendly, casual vibe in this high-ceilinged space, decked out with tall windows that attest to its former life as an old bank. Outside, the red bricks of the colonial-style building are just beginning to be covered with creeping ivy, giving the entire building the kind of gravitas that you wouldn't expect from a new restaurant.
By day, Down House is good for a leisurely breakfast – it's served until 3 p.m., in fact – or lunch, polished off with a peach iced tea or perhaps a cortado. I was so impressed with the cortado I received at breakfast, in fact, that I quickly ordered another. Name another place in town where I can get an expertly pulled macchiato, cappuccino or cortado like this while I eat a delicious, affordable and locally sourced breakfast. This alone endears me to Down House.
But by night, the dining room at Down House takes on a downright sexy vibe, its dark cobalt walls reflecting none of what little light there is. You can make out a room full of patrons who've languidly draped themselves over studded leather banquettes and low-slung couches to enjoy their dinners and conversations. It's anything but twee when the sun goes down.
It's a beautiful scene, actually, and fiery cocktails like the curry bitters-laced La Flama with tequila and demeara only encourage Down House's seductive side, as did the honey-and-brandy-buoyed India Express that felt like crawling into bed after a long day. In fact, were it not for the small, composed plates, you could be forgiven for mistaking Down House for a large cocktail bar.
Its craft beer list, too, is impeccable. Texas brews like a hair-raisingly hoppy Lost Gold IPA from Real Ale stand up next to older favorites such as Ommegang's Hennepin or a Belgian pale from Brouwerij De Koninck. Once again, I ask: Where else in Houston will you find cocktails and craft beer working in such expert harmony with the food that's coming out of the kitchen? Down House even has suggested pairings for each of its small plates at dinner and its lunch dishes, if you're feeling cheeky.
The upside of despairing over inattentive service is that not once during any of my meals at Down House did I feel rushed along or encouraged to leave. I felt welcome, at ease, and eager to make my way through its compact but captivating menu. I can't wait to go back and try the whiskey chicken and roasted fig-topped flatbread or the intriguing seafood fondue.
Like the breakfast menu that encourages you to eat eggs at 3 p.m. in the afternoon, the dinner menu is served until 2 a.m. every day – another touch that has almost ensured Down House's future dominance in an increasingly restaurant-saturated area of the Heights. Although it's been calm during my last four visits, I expect that it's just the quiet before the storm. Because once Down House gets its service kinks worked out, it's bound to be pleasantly packed for at least a few years to come.
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After reading the "hot and cold" reviews of Down House restaurant in the Houston Press, we decided to give it a try anyway. We arrived and were told to sit anywhere. We walked to a table to be told "but not there." Hmmm... Found a table with ample seating for three, yet the tables would only hold a dinner for one comfortably. So, we drank our used wine bottle of chilled tap water and waited. And waited. Some "idiot" decided to turn up the restaurant's sound system unbearably loud so we waited more, but without anymore conversation. So we read the menus. The food menu was a third sheet of paper with choices of entrees of either a burger or salad. The drink menu was a flagrant rip off of Anvil Bar and Refuge. We left approx. 30 minutes after arriving, without any semblance of service and the reflection of a "restaurant" ran by frat boys who wanted to open a trendy place without so much as a single thought or idea on how to run one. We were thoroughly disappointed and will NOT recommend. As far as our evening? Thank you, Dry Creek!!!!
I have to say that your experience seems very standard and your assessment of the "frat boys" wanting to open a trendy place is SPOT ON. I too had a horrible experience, very similar to your own and I give my STRONGEST SUGGESTION TO AVOID THIS PLACE. Rude and arrogant staff of incompetent morons.
i had such awful service at my first meal here, i will never return. the waitress took our order and forty-five minutes later returned to our table, asking if anyone had taken her order. when we said, yes, someone had, she asked who. um, you. the omelet with salmon and goat cheese i finally got had an off taste, and although i am not usually a "value shopper" when it comes to food, i was shocked to see that the side it came with consisted of a few grape tomato halves. not even a piece of toast. the sandwich my friend had was so forgettable, i can't even remember what it was. they did not so much as comp the ice tea and the coffee that we had ordered. i guess when you are that busy swanning around in bow ties and vintage dresses, you can't really be too concerned with service. never again.
This was an excellent and very balanced review by Katharine.
I am pleased to advise that, based on my lunch today, the Down House is well on its way to ironing out any glitches. The service was wonderful. The salads and the burger were great. The espresso shot (Cuvee coffee from Austin...of course I'd rather see them use a local coffee roaster, but it was a very good coffee) was pulled perfectly. I think they read your comments and made improvements accordingly.
I will be going back soon. The only constructive criticism I might toss to them is that they could bring down the salt level in the pulled pork and maybe bring a little brown sugar into the sauce to up its sweetness just a tad. The hamburger was very good, and the meat on the burger had absolutely no fat or gristle.
I especially like the Charles Darwin them of the restaurant and I joked with them that they should put a note on their menus that all of the dishes are "creatively designed".
I looked at their beer prices online and would easily be better off going to the Taps House or the Ginger Man.
I thought she used her prose to communicate a really great burger. Get your own format and do vour own review if you're so much smarter. I really hope Katharine reviews Phil and Derek's soon. Old school entertainment that's amazingly good. For us service that was great in the beginning, not so much after we started our meal. We drank more wine as we listened to the amazing singer for hours after we finished our meal. I hope Katharine will have a good meal and enjoy the entertainment.
I wish I could disagree, but the service has been iffy, though friendly, each time I've been. Sitting at the bar at least keeps you entertained while you're ignored. Avoid the seafood fondue though!! It seems all the fish was on your plate, because there was none in the fondue.
I take dispute with the authors conjection that the Heights "isn't lacking for restaurants." The Heights is just coming into its own with restaurants - the feel and need of the Heights demands restaurants to which residents can walk and bike to. The author notes Revival Market as a restaurant option. Revival Market only has three tables. Not exactly what I call a restaurant, although I think it has a stupendous selection for a local market and I regularly shop there. I'm thrilled to see new restaurants in my neighborhood and proud to support them.
"take dispute" "conjection" "to which residents can walk and bike to [sic]" "the author notes" "stupendous selection" -- who ARE you trying to impress???!!! Take a few English grammar lessons and drop the pretension, will ya'? You're embarrassing yourself.
What cfig said. And I certainly didn't say that Revival Market was a restaurant option, as much as I love the place. :)
Um, I think the author said that you could get a great cortado at Revival Market (very true) but implied it wasn't a restaurant as few places combine good coffee with great food offerings.
Down House needs to seriously work out the horrid service issues or they'll find themselves Down & Out Of Business.
I think that sums it up. Spotty at best. Some folks have been a handful of times and had great service each time. Others have gone and had horrible service every single time. Me, I went four times with a 50-50 result: great service half the time, disinterested service the other half. Consistency needs to be addressed.