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That relationship has earned Wick a spot as "one of the good guys" in Lyons's eyes, but even the good guys can do only so much when they have a notoriously difficult bureaucratic system to contend with.
The officers on Wick's team constantly network with local nonprofits and social service agencies to get help for the people they find. They've built relationships with many of the local nonprofits and are often able to find a way past the wait lists.
"Sometimes there's no room at a program, or there's too much redirection from one place to another. We have a hard time when it comes to navigating the information, and [HPD has] the ability to jump [ahead] in line," says Wick. "If we have a difficult time navigating all that red tape, what do you think it's like for a guy who's been on the streets for a decade?" he says.
When there is an opening in a program, it can still be difficult for a potential client to take advantage of the help. In order to obtain services, the client is usually expected to request them in person, and transportation or identification are all too often an issue.
While many homeless people are able to take advantage of those services, there are plenty who are not. That's who Wick's team places the greatest focus on, the ones who are not able to obtain services, whatever the reason may be.
"You can't just drop off a person at the DPS, especially a person with schizophrenia or drug issues, and expect them to make it through that process," says Wick. "We sit with them through the entire process, and we work with the agencies to make things happen. Otherwise they'll just give up."
Team members spend a great deal of time persuading people not to give up as they help them make their way through the system. That may mean spending the day at the Department of Motor Vehicles with a client or waiting to make sure that intake at a treatment center goes smoothly. They stay by the side of the client until the client is checked in or checked out, acting as an encouraging ear or an advocate when necessary.
"We had a guy, Randall, who was just rough to deal with," laughs Wick. "Fortunately, he's also one of our greatest success stories.
"After being on the streets 30 years — 30 years of kickin' and peein' and fightin' back, he decided he was done with it. He wanted help. We got Randall off the streets and into a motel while we waited for room in a program.
"But once he was in the program, all Randall wanted was some soda water and some cigarettes, and it just wasn't in the budget for the program. I bought him a case of cigarettes out of my own pocket, but they were the brown ones, because I'm cheap," laughs Wick.
"Randall called me up from treatment, and he informed me that he didn't want the brown cigarettes. He says, 'I'm not smokin' no brown cigarettes, Sergeant Wick.'
"I told him, 'Randall, as long as I'm buyin' 'em, you're smoking the brown ones."
A rough situation in Alabama, coupled with a severe alcohol dependence, caused the life of another man named Jeff to spiral out of control. Jeff ended up on the streets of Houston, spending three years on the banks of the bayou before accepting help from the Outreach team.
He's been out of detox for 30 days, and is upbeat about life at the treatment center.
"There are brilliant people who are on the streets, and it takes more than just throwing money at the situation. Sergeant Wick found me, and it was a long time before I wanted help," Jeff says. "He didn't give up, though."
Jeff insists he's determined not to give up this time.
"Being sober is a daily struggle, but I'm in the process of recommitting to my children and family relationships," says Jeff. "Sergeant Wick's a very good man. People can give money to charity, but it won't ever be as much as he and his team have done."
Wick worries about Jeff and Randall, but says it comes with the territory.
"It may sound strange, but I consider them my family," says Wick quietly.
Addressing homelessness in Houston is complicated by the negative publicity the city has received in recent years over its controversial feeding and Dumpster ordinances.
In 2012, the city passed a feeding ordinance making it a crime to give food to the homeless without permission and food service permits, and it limited feeding efforts to "Recognized Charitable Service Providers." The ordinance received a vocal push-back from both grassroots groups and news organizations.
A number of city ordinances make it essentially "illegal" to live on the streets, but a lack of shelter beds or treatment programs makes enforcement efforts sporadic.
This severe shortage of beds at local shelters also makes keeping a full-time job nearly impossible. In order to obtain a bed for the night, clients are expected to line up around 3 p.m., where they'll wait until the shelter opens its doors. That first-come, first-served policy is a tough thing to explain to an employer, and the homeless are often left to choose between shelter or a steady paycheck.
To the "press" & "homeless advocates",
When/IF you start paying for the homeless yourselves, instead of just TALKING about their "plight, I'll believe that the press & "homeless advocates" are SERIOUS. = Until then, what you write is just NOISE.
40,000 homeless versus 6,000 homeless on a given night. What does that mean? Where does the 40,000 number come from?
We can't help anyone who doesn't want help, but if people are ready, you can help them get off the streets. Absolutely!
The more services for homeless people you provide, the more homeless people will arrive to take advantage of those services. Much better to DEMAND that homeless people WORK cleaning up the filth left by other members of the "community" in exchange for bare necessities and only if they pass daily drug tests. Enabling the homeless lifestyle perpetuates the homeless lifestyle. And no, you proggies, I'm not of the 1%!
Quality piece guys! I'm really happy this wasn't "Top 8 signs people fly on Houston streets" or something...
Years ago I worked part time with a charity that had a homeless shelter as part of the program. I found a number of the people that passed through the facility had family or SS checks and wanted the shelter to free up money for drugs and booze. Then there were those who were mental cases. Solving such problems isn't part of our political process these days.