@bettyvatel I think you are missing the point of the role of a food critic/writer. Ms. Steinberg's job is to tell the story of her entire experience at a restaurant, which is exactly what she did. Any person on Yelp, or any other food writer will do the same.
Other comments (via YELP) regarding your under par customer service:
Tee W.: The next thing that happened really annoyed me. The table next to us received a tower of onion rings 20-30 minutes after we were told they were out. Uhhh...WTH? Did your staff run to the store to buy onions? When did the onion fairy stop by?
Russell B.: Back to the rib eye. I ordered mine rare. It came medium. I returned it. They brought another. IT WAS EXACTLY THE SAME AT THE FIRST ONE.
Michael M.: Service: 3 of us had finished our entree and the waiter not only removed our plates while our friend was finishing his, the waiter even pushed the desert menus on us, as if they were trying to push the table to be cleared for the next guests.
I rest my case.