People have been raving about LEA Plumbing, so when a plumbing emergency hit one of our Best of Houston® correspondents, she called them right away and was crushed to learn LEA only serves Northeast Houston. But Sue Riddle, who handles the company's dispatch, helpfully offered a couple reasons for the correspondent's current water woes. And her husband, master plumber Billy Riddle, called back later that day to mentor the correspondent through cleaning out the showerhead herself. She was blown away as he patiently explained — for free! — why the situation developed, what tools to use and what she might find behind the shower wall.