Jen Payne was with another realty company when we went to her (twice, two years in a row, on opposite sides of the city), but both times she managed to find apartments within our price range that met our expectations and suited our changing needs. We had virtually no problems at either place, and the problems that did pop up were handled efficiently and with consideration. It's a gift to know how to point people toward what they want and avoid the duds, and Payne has it.