Best Grocery Employee - 2001
Her name tag reads "Dawn," and she's always there with a smile. This very small Fiesta is in a transitional neighborhood, so the customers cross a wide income range, with a variety of demands. On one busy weekend, Dawn was working all by herself. The line was long, and several people needed a number of things sliced or served into containers. Some in the line were noticeably irritated, and several took out their frustration on Dawn -- with heavy sighs and choice words. Somehow, though, Dawn just kept smiling, filling their orders as requested. So now, every time we see her, we try to return that smile along with our patience.