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Best Service Houston 2001 - Resa's Prime Steakhouse

Readers' Choice: Mark's American Cuisine
Diners know the regrettable cycle all too well. A restaurant invests a fortune in fancy furnishings, fine food and a gourmet chef. Then an unfocused waitstaff spoils it all. The only spoiling to be found at Resa's Prime Steakhouse is the pampering of customers. Crowds regularly fill this Champions-area restaurant, attracted by a simple menu that boasts some of the best steak and seafood around. But it's the service that outshines even those amenities. Credit 18-year owner Resa Kelly, who worked her way up from waiting tables. Diners may examine the unprepared entrées tableside if desired. Briefings are unhurried; the expertise, even about the superb wine list, is an educational experience all its own. This crew has been by Resa's side with a kind of loyalty that only became stronger during her more recent and prolonged name-rights battle with a behemoth restaurant chain. In a time of ever-changing staffs and job-hopping in the service industry, Resa's is a return to an old-fashioned era of solid stability, where servers carry a refreshing sense of professional pride. If there are any doubts about just how seasoned this crew is, listen to them tease the latest addition about being the new kid on the block. He was hired only ten years ago.
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