I've been enjoying Star Pizza for too many years to count. I'm 37 now, but have been eating there for WELL over 20 years (Norfolk location).
My wife & I recently ordered a pizza to-go, as has been our Sunday ritual for the last 3 years. When we got the pizza home, we opened the box to find the exact opposite pizza to what we usually get (We got: anchovies, pineapple, jalapenos, wheat-crust, deep-dish, We usually get: � Starburst, � Margarita).
I called to explain the situation to the management, and they said, no problem... just bring it back. We live 45 miles from Star's Norfolk location (we live in Pearland), so that wasn't an option. Eric & James (managers) assured me that they'd make it right by either a) refunding our money, or b) placing a 'credit' against my phone number/account.
Guess what... called in to exercise my 'credit', and lo-and-behold... no record of the transaction. I first spoke to Eric who was unwilling to assist and make it right, then I spoke to James, who was also unwilling to help and make it right.
I AM EXTREMELY ANNOYED by this situation. As I said earlier, I�ve been enjoying Star Pizza for 20+ years, but their unwillingness to make this situation right, has soured them in our mind. THEY HAVE LOST ME AS A CUSTOMER, and when I told them that they were losing my business, James said, and I quote, �Fine with me. Don�t call back�.
Eat at Star if you want good pizza. If you want decent service and customer satisfaction, eat elsewhere.