I guess if you don't advertise with the Houston Press you never get voted best of....doesn't matter if the READERS CHOICE has a different opinion year after year...
Best Pizzeria Houston 2011 - Pink's Pizza
I ordered a pizza and some mozzarella sticks using Pinks online order system just after 7pm on a Thursday night. The website mentions that delivery typically takes about 40 minutes, but can take longer than an hour during peak times. That should have been a red flag for me right there- they are essentially saying that when they are busy you are going to get inferior service and that you should expect it. Why make excuses? Why not just hire or schedule an adequate amount of drivers and other staff during peak hours rather than admitting that your delivery times are going to go to hell during peak hours? At any rate, I finally called them an hour and fifteen minutes later (I was already eating pop tarts at this point because I was so hungry) and was told that my pizza was "out the door" and should be there soon. Twenty minutes later my order finally arrives- the pizza and the mozzarella sticks weren't even hot (or even warm) at that point. I had to put both in the oven to make them even remotely edible. Adding in the time my food had to spend in my oven, I waited about 2 hours from the time I ordered until the time I was actually able to eat my pizza. This wouldn't even be acceptable if it were the best pizza in the world- which Pink's is definitely not. The pizza itself was okay, but I prefer the $1.29 frozen pizzas available in the frozen food section of the grocery store. It was definitely not worth the thirty dollars I spent or the two hours I waited. Stay away from Pinks if you value your time and money.
I had that experience once, but when I called to complain they comped my next order. And I ordered enough food to make it worth it for damn sure. I order from the Heights location, and all my other times have been fine.