Food & Drinks

Comments (0)

Best Mexican Restaurant Houston 2013 - Hugo's



1600 Westheimer Rd.

Houston, TX 77006


Map & Details>>

When we talk about Mexican food in Houston, Hugo Ortega is not just one of the most highly regarded pioneers in town, but also the most recognized. For two consecutive years, he has been a semifinalist for the prestigious James Beard Foundation award for Best Chef Southwest. At his eponymous restaurant, the menu is a celebration of the regional cuisines of Mexico — we're talking traditional foods that your Mexican grandmother would make. From mole poblano to pozole verde, roasted suckling pig lechon to octopus, or pulpo, the menu at Hugo's offers a sampling of foods from Puebla, Oaxaca, Veracruz, Guerrero, Michoacan and beyond. The preparations are authentic, the flavors deep and rich with tradition — true Mexican food at its finest.

My Voice Nation Help

 My wife booked a brunch party of 9 for noon 06JULY2014 for She and I and 7 business associates/ friends at Hugo's restaurant @ 1602 Westheimer Rd, Houston, TX 77006.  I was medivaced from Iraq in 2008 and retired medically from the military in 2011.  When she and I pulled into the ONE marked handicapped space next to the Valet stand with my permanent handicapped placard hanging, one of the three valets commended, "Screw you handicapped," loud enough that my wife heard it and told me through her closed window.  There where customers coming and going everywhere.  I have never been so insulted in my life and I have had some pretty nasty experiences.  

We went in, joined our party, and sat and waited ~10 minutes to get a glass of water.  I sat quietly and drank water for another 5-10 minutes trying to calm down but couldn't.  I got up found the manager and told him what had happened and he simply shrugged it off. I left the restaurant and tried to calm down for about 20 minutes.  After realizing I could not stand to be there, I reentered the restaurant, apologized to our party and left.  The same manager saw me leaving, asked where I was going, I told him I had lost my appetite and could not stand to be in his restaurant, my wife would finish brunch with her group and that we would NEVER be back.  He said OK and shrugged it off again.

When my wife and I got back together, she told me about their lunch.  She and I generally frequent Baba Yega's for brunch but had been told (by a lyer) that Hugo's was better.  She said they where NOT impressed at all by the food and there was no service, it is buffet style but drinks and such where hard pressed to get.  The bill was $30 a peace for brunch and $5.85 gratuity...19.5% TIP,  for what???? no service and insults?  We will NEVER patronize it again and make sure to tell all our friends and acquaintances the horror that was Hugo's restaurant @ 1602 Westheimer Rd, Houston, TX 77006


Search Best Of Awards

Best of Award Graphics