My wife booked a brunch party of 9 for noon 06JULY2014 for She and I and 7 business associates/ friends at Hugo's restaurant @ 1602 Westheimer Rd, Houston, TX 77006. I was medivaced from Iraq in 2008 and retired medically from the military in 2011. When she and I pulled into the ONE marked handicapped space next to the Valet stand with my permanent handicapped placard hanging, one of the three valets commended, "Screw you handicapped," loud enough that my wife heard it and told me through her closed window. There where customers coming and going everywhere. I have never been so insulted in my life and I have had some pretty nasty experiences.
We went in, joined our party, and sat and waited ~10 minutes to get a glass of water. I sat quietly and drank water for another 5-10 minutes trying to calm down but couldn't. I got up found the manager and told him what had happened and he simply shrugged it off. I left the restaurant and tried to calm down for about 20 minutes. After realizing I could not stand to be there, I reentered the restaurant, apologized to our party and left. The same manager saw me leaving, asked where I was going, I told him I had lost my appetite and could not stand to be in his restaurant, my wife would finish brunch with her group and that we would NEVER be back. He said OK and shrugged it off again.
When my wife and I got back together, she told me about their lunch. She and I generally frequent Baba Yega's for brunch but had been told (by a lyer) that Hugo's was better. She said they where NOT impressed at all by the food and there was no service, it is buffet style but drinks and such where hard pressed to get. The bill was $30 a peace for brunch and $5.85 gratuity...19.5% TIP, for what???? no service and insults? We will NEVER patronize it again and make sure to tell all our friends and acquaintances the horror that was Hugo's restaurant @ 1602 Westheimer Rd, Houston, TX 77006