Ever hear of banging a card? How about pitching heat? Or mind-screwing? According to depositions and interviews with former and current employees, several related Beaumont-based rare-coin companies have their own internal lingo. The terms and phrases suggest a contemptuous attitude toward the public, says Jason Gibson, a Houston-based plaintiffs' attorney who represents more than 50 former customers who claim they were defrauded out of millions of dollars. Below is a glossary of terms frequently used within the companies:
Banging Cards Making unauthorized charges to a customer's credit card
Cancer A name managers call salespeople who question the ethics or legality of certain sales tactics; anyone generally perceived as having a negative attitude
coin salesmen's slang
Lie, Puke and Say No A saying taught to brokers meaning that customers lie about their finances, puke excuses and say no to making purchases
If you like this story, consider signing up for our email newsletters.
SHOW ME HOW
You have successfully signed up for your selected newsletter(s) - please keep an eye on your mailbox, we're movin' in!
Mind-Screwing Deliberately confusing customers by talking fast and misrepresenting the value and origin of a coin; the term is usually associated with Jason Whitney, a sales manager and son-in-law of Tyrrell Garth, a majority owner of all the companies
Pitching Heat Using aggressive, high-pressure sales tactics; sometimes described by managers as being enthusiastic
Putting A Client Back Together Resolving a customer's complaint; a likely consequence of banging cards
Switching Coins Sending a customer different coins than the ones purchased