New York Officials Agree With Our Assessment Of An Insurance Company
American Medical and Life Insurance -- the company behind those totally non-sketchy Cinergy cards we wrote about last month -- was fined $700,000 August 13 for "misleading sales practices" by the New York Sate Insurance Department. The company also entered into an agreement with the Department to discontinue all limited medical benefit group policies in New York and to pull its nationwide television commercial, which was its main marketing tool, according to a NY Insurance Department press release. (We apologize for the delay, but the Department just shared it with us today).
The disciplinary actions followed an Insurance Department investigation that, according to the release, uncovered the following:
-- The company sold thousands of policies via unlicensed agents employed by telemarketing firms in New York and Florida
-- Sold many policies through the National Congress of Employers, "which the department determined violated New York law because the association was not formed and maintained for a primary purpose other than selling insurance."
-- Marketed through "an intermediary called Cinergy Health that, in violation of New York Insurance Law, created the misleading impression that the limited benefit plan offered major medical or comprehensive coverage."
The investigation also found that sales were conducted over the phone or online, "circumventing specific disclosures that are required by New York Law. The mandatory disclosures are either not provided, are not prominently displayed, or are lost during the sales pitch and are thus ineffective.
The release also contains a few of the complaints received by the Insurance Department, and our favorite one is from a poor 36-year-old sap who suffered a stroke and had to pay nearly $30,000 out of pocket because American Medical only paid $250 toward his bills.
American Medical Executive VP Bob Ostrander is on vacation and couldn't be reached. (It's extremely difficult to actually contact anyone at the company, probably because they're always too busy laughing their asses off over the amount of money they're raking in). We also e-mailed our favorite New York flack, Ronn Torossian, for word on how this will impact Cinergy's bottom line. We'll let you know if we hear anything.