In high school a few short years ago Mitch Mignano worked the counter at a Blockbuster record store in a mall in Baytown. One day, says Mignano, "some guy came in wanting to special-order a Moody Blues solo album, Justin Hayward or whatever." Ever diligent, Mignano picked up the phone, dialed the appropriate number and was put on hold for untold minutes. He began to make small talk with the customer across the register. Mignano, a keyboard player, told the man how much he... More >>>