Consumer Protection

  • Blogs

    October 29, 2014

    Shrapnel-Shooting Airbag Recall Now Focused on Gulf Coast

    A nationwide recall of defective, shrapnel-shooting airbags may affect more than 7 million vehicles in the U.S. from nearly two dozen brands, and the National Highway Traffic Safety Administration is now saying owners of the cars in extremely humid areas like the Gulf Coast are most at risk. The a ... More >>

  • Blogs

    April 3, 2014

    Warning to Owners of Recalled GM Vehicles in Houston

    General Motors CEO Mary Barra has had a rough few days. She's been subject to intense grilling from House and Senate inquiries regarding GM's actions, or lack thereof, leading to the recall of 2.53 million vehicles with ignition switch problems. As USA Today reported, "thirteen deaths and 32 crashes ... More >>

  • Blogs

    February 21, 2014

    Houston's Rowdiest Festival Moves to the Warehouse District

    When the city's preeminent music festival announced its lineup last week, some observers questioned whether this year's lineup had enough bang for the buck. One of Houston's fastest-growing music fests, For the Community, has no such problem, though. This weekend's installment, the fest's seventh, f ... More >>

  • Blogs

    February 11, 2014

    Where's The Beef? California Company Recalls Nearly 9 Million Pounds of Meat

    Rancho Feeding Corporation of Petaluma, California, was forced to recall 8.7 million pounds of beef this past weekend due to improper inspection. And of course, some of the meat in the recall made its way to Texas, because it's not like we have a gazillion of our own cows here or anything. The Unit ... More >>

  • Blogs

    February 14, 2013

    Texas Joins In $29 Million Settlement With Toyota Over Sudden Acceleration, AG Announces

    Texas Attorney General Greg Abbott announced today that Texans will be part of a $29 settlement with Toyota over its actions after claims that various models had sudden, unexplained accelerations that endangered drivers. Texas and 27 other states "investigated whether Toyota adequately and promptly ... More >>

  • Blogs

    January 11, 2013

    Heights Residents, Beware of "Door Tag" Scam

    Yesterday, when I got home to the house I rent in Lindale Park just east of the Heights, I found a door tag (see image) on my door alerting me that someone attempted to deliver a package and directing me to call a number to reschedule delivery. My first couple attempts ended with no connection until ... More >>

  • Blogs

    August 22, 2012

    Texas Appeals Court: Longneck Bud Bottles Just Fine For Whomping Someone Over The Head With, Thanks

    In an august decision that will shine in the annals of beer-related jurisprudence for as long as bar patrons whomp each other over the side of the head, a Texas state appeals court has ruled that Anheuser-Busch cannot be sued just because their longneck beer bottles are so damn handy for getting tha ... More >>

  • Blogs

    July 10, 2012

    Don't Fall for the Mystery Shopper Scam!

    Like most of the rest of us, Algernon Morehead of Humble could always use a few extra bucks, so he looked online last month for ways to become a mystery shopper -- people paid by market research firms to evaluate the shopping experience at a variety of companies (usually retailers). He filled out ... More >>

  • Blogs

    April 23, 2012

    Brian Greenhouse: Son of Man Killed on Rodeo Amusement Ride to Get $1.9 Million

    A state judge has approved a $1.9 million settlement for the son of the man killed on a Houston Livestock Show and Rodeo ride in 2011. Brian Greenhouse, 46, was thrown 28 feet to his death on the Hi-Miler roller coaster at the 2011 rodeo. His family sued the rodeo and Ray Cammack Shows, which oper ... More >>

  • Blogs

    February 14, 2011

    Shanoop and Sandra Kothari: Alcohol Swabs with Bacteria Killed Our Child, Lawsuit Says

    Alcohol swabs trigger federal suit​The parents of a two-year-old Houston boy who died after coming into contact with contaminated antiseptic swabs are suing the manufacturer of the swabs, which have been subject to a recall. In a federal wrongful death suit filed Sunday against the Triad Grou ... More >>

  • Blogs

    February 8, 2011

    Toyota's Unintended Acceleration Problems Not Caused by Electronics, Feds Say

    ​The problem some Toyota drivers have had with unintended acceleration of their vehicles -- a problem we first wrote about last April -- is not caused by any electronic flaws in the cars, a lengthy federal study has determined. The lengthy federal study could not determine, however, just what ... More >>

  • Blogs

    January 14, 2011

    Metro Danger Train Cure: Warning Labels

    We don't think they will look like this​Ever since its debut, Metro's light rail system has experienced recurring trouble with vehicle collisions. They've redesigned the warning systems at intersections, they've installed enough glowing lights to make Vegas seem tame, and still the crashes ke ... More >>

  • Blogs

    December 27, 2010

    All I Want For Christmas Is Food Poisoning

    ​Christmas is over, but indulging in its confectionary delights might have left some with quite a foul aftertaste from an unwanted case of food poisoning. Whole Foods and the U.S. FDA have issued a recall for gingerbread houses produced by Rolf's Patisserie and sold at Whole Foods after Novemb ... More >>

  • Blogs

    December 2, 2010

    National Recall Includes Whole Foods-Brand Nutmeg

    Ground nutmeg: KILL IT WITH FIRE​Just in time for the Christmas holidays, nutmeg has been recalled. Unlike the seasonally inopportune great canned pumpkin shortage of November 2009, nutmeg will be scarce for at least a little while thanks to a potential salmonella contamination. And trust me o ... More >>

  • Blogs

    November 9, 2009

    Los Angeles Times Takes On Toyota's Acceleration Problems

    ​The Los Angeles Times published a lengthy story this weekend about unintended acceleration in Toyotas, something the Houston Press and Hair Balls have written about from time to time, starting with a cover story in April.The Times wrote the story in response to a highly publicized crash this summ ... More >>

  • Blogs

    November 5, 2009

    Feds Not So Sure About Toyota's Claims That Floor Mats Are The Problem With Priuses

    ​The National Highway Traffic Safety Administration released a statement yesterday indicating that problems of unintended acceleration in Toyotas might be caused by something more than faulty floor mats. The statement from the federal agency was a response to Toyota's claims, released on Tuesday, ... More >>

  • Blogs

    May 29, 2009

    Houston's Better Business Bureau Has No Love For Conn's, Despite What Conn's Implies

    Yesterday, when we told you about Texas AG Greg Abbott going after the Conn's appliance chain for deceptive practices, we included the company's response.Conn's said "a current measure of our dedication to customer service by our more than 3,200 employees is our Better Business Bureau rating. We cur ... More >>

  • Blogs

    May 28, 2009

    Conn's Uses High-Pressure Tactics To Dupe Consumers, AG Says

    Texas Attorney General Greg Abbott has taken on a big local retail chain today, charging that Conn's Appliance stores have used high-pressure tactics to force consumers to buy defective products and then refused to live up to their warranties."According to the state's enforcement action -- and infor ... More >>

  • Blogs

    April 15, 2009

    One Way To Get Into The Better Business Bureau: Sue Its Ass Off

    After cleaning up its long history of customer complaints, a local moving company is trying to get back in Houston's chapter of the Better Business Bureau. Their method: a big fat lawsuit.Student Movers, Inc. is suing the local BBB in Harris County District Court for more than $6 million, claiming t ... More >>

  • Blogs

    January 15, 2009

    No Peanut Butter At HISD Schools

    HISD is making a bold, courageous move against the scourge of possibly poisoned peanut butter.It's cleaning out all its vending machines of any trace of peanut-butter crackers, confiscating any such potentially deadly crackers from kids' lunches, and even taking away PB&Js from students who boug ... More >>

  • Calendar

    November 13, 2008

    “What’s Cookin’? Two Centuries of American Foodways”

    Get a taste of history at the Heritage Society’s new exhibit

  • News

    June 12, 2008

    Hippie Cops and Loan Sharks

    No beards allowed at HPD

  • Calendar

    May 22, 2008
  • News

    August 30, 2007

    Telemarketing Offers

    MGR promises help with federal grants and racks up hundreds of consumer complaints

  • News

    July 19, 2007

    Texas coin companies target elderly investors

    Heads you lose, tails you lose

  • Blogs

    February 15, 2007

    And Just Where Was Tinker Bell In All This?

    This just in: Children all over the Houston Independent School District today had their peanut butter sandwiches taken away from them at lunch time. "By 9:45 we had checked every lunch. Each teacher went through the lunches of every child and we did not allow them to eat the sandwich if they brou ... More >>

  • Blogs

    January 12, 2007

    Jerking Our Chain

    All we wanted was the chance to make a few jokes about one-handed typing. Honest. So our fearless blog editor gets an e-mail from a PR company about a new porno site called Red Light Center. Think "X-rated Second Life." He asks if I want to write anything up for this venerable blog, but then we d ... More >>

  • Calendar

    July 20, 2006
  • News

    February 2, 2006

    Gaps in Coverage

    GlobalTec employees apparently aren't all they make themselves out to be

  • News

    January 26, 2006

    Costly Advances

    Payday lenders take care of you till your check comes in, and for a long time after

  • News

    March 24, 2005
  • Best of Houston

    September 23, 2004
  • Best of Houston

    September 25, 2003

    Best Watch Repair

    Box & Box Jewelers

  • Best of Houston

    September 26, 2002

    Best Consumer Advocates

    Better Business Bureau of Metropolitan Houston

  • News

    May 10, 2001

    Confidence Man

    Is the BBB's Dan Parsons the most honest man in Houston?

  • News

    January 25, 2001

    When Life Gives You Lemons...

    Activists push for a law to keep homebuyers from getting squeezed

  • News

    November 2, 2000

    Pumped Dry

    Gas station dealers find big oil blocking the way in their struggles against extinction

  • Music

    July 6, 2000

    Will the Real Texas Musician Please Stand Up

    The land of gee-tars and fiddles

  • News

    June 1, 2000

    Pain in the Ass

    America's Service Station claims to be the auto repair exception.So how come the high prices, cheap parts and minimal service warranties?

  • News

    October 29, 1998

    Closing Costs

    When what should be one of the happiest moments in your life becomes an ongoing nightmare -- and you're not only living it, you're living in it

  • News

    August 6, 1998

    Time Lines

    Buyers are the real prize in vacation-share pitches

  • News

    November 27, 1997

    See No Evil

    Under director Jimmie Schindewolf, the city's public works department has averted its eyes from shoddy work, mismanagement -- and corruption.