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Subject: Patricia Hammond

  • Two Bills For The Price Of One From Reliant

    Customers of Reliant Energy received their December bills as usual. They probably freaked a bit at the price (as usual), but paid up.Then they received another bill for December.Not to worry, Reliant says -- they were just confused by the whole complicated process whereby 2008 becomes 2009. It involves putting an entirely different number at the end of a four-digit figure, so you can see where the befuddlement might arise."A number of our e-bill customers were affected by a computer system issue

    January 8, 2009
  • Reliantly Unhelpful

    The abyss of customer service gets deeper

    August 31, 2006