No property owner likes appraisal districts. After all, organizations like the Harris County Appraisal District play a key role in determining how much property tax a homeowner pays, and that's never a good thing. And HCAD deals with so many properties that horror stories do crop up from time to time. But Jim Robinson, HCAD's chief appraiser, does a remarkable job making the agency as transparent and user-friendly as can be. Videos and online tutorials help teach homeowners how to appeal their assessment; records are easily searchable. And Robinson always makes himself available to the media to explain what's happened when something goes wrong, and to look into it further if need be. No one loves an appraisal agency, but believe us, HCAD could be much, much worse.