Just because K&H Autohaus has a waiting room as beautifully appointed as a Bugatti Veyron and as comfortable as a Mercedes S550 doesn't mean you can't afford to take your VW Beetle there. But unfortunately, there's little excuse to stay and enjoy yourself, because not only is the shop a block from the light rail, they'll often ferry you back to work. More important, your car gets pampered too, with the kid-glove treatment from service manager extraordinaire Markus Drunk. The crew, certified in both automotive (master status) and body work — including BMW, Audi, ICar and ASE Blue Seal certification in eight categories — can easily and swiftly grasp any automotive challenge. In the case of a collision, Drunk says, "We are focused on the individual customer, not the big insurance company." We learned the truth in this statement after a New Year's reveler slammed into our VW Passat. Thanks to K&H, the entire incident was pain-free.