Comment of the Day: Just What Was Kroger Customer Service Thinking?

We have some great commenters here on Hair Balls, and it's time we paid some damn attention to them.

So we'll be highlighting a Comment of the Day each morning or afternoon from the previous day's work. Maybe two comments, even.

This will all be determined by a highly rigorous scientific formula involving wit, clarity and whatever else we feel like at the moment.

We reported on one woman's customer-service nightmare with Kroger and a lost wallet.

Readers had a difficult time trying to figure out just what Kroger was hoping to accomplish with its actions.

LauraHatesStupidity wrote:

I, too, thought it was pretty odd they had already gone about cutting credit cards and assuming the money into the register. Since when is that a standard of practice? Also...why have a lost and found if you're going to put the cash in the drawer, cut up the cards and mail back the license? And while we're at it...why not mail the whole wallet if mailing the license? None of that shiz makes sense!

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