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We wrote about how some some students at Lone Star College say they've been getting the run-around trying the get their financial aid in time. The school says the problem is not widespread, but one reader says she ran into troubles too.
Just Listen! wrote:
Soooo True. I have 2 semesters under my belt at Lone Star College. And my financial aid experience has been quite erratic. The first semester everything went fine, no problems at all. The second semester, There was an unexplained $800 taken out of my financial aid refund and when I called to find out why I was told that a first semester glitch caused me to be over paid and I had to be taken out of my financial aid for the current semester. Although I was a little peeved because of the fact that no one informed me of this and I kind of had plans for the refund money, I got over it. Fast forward to April 2012 -----> I applied for financial aid online, including student loans and received a confirmation that my information was sent to the school. I'm ready to start my second year and receive my associates degree and then go on to get my bachelors. HOWEVER, Due to a verification process, I still, 2 months later, have not been approved or even denied financial aid.
I have made numerous calls to the university, have gone to the campus, called the financial aid hotline and no one seems to be able to tell me why there is a hold on my financial aid account. I spoke with a really kind, PATIENT (this is another problem with Lone Star College Administrators) gentleman and he was able to put in a request that someone call me regarding the matter (In 3-5 business days of course). I really enjoy the experience and some of the professors at Lone Star College but the administrators in the financial aid department seem to be quite incompetent. After going through all of this, I am seriously considering switching to another school, They can't all have this much financial aid dysfunction right?!?!?!