Foreign visitors to Houston are getting an improvement in service, via the feds' Customs and Border Protection office.
Bush Intercontinental is one of 20 airports across the country that will be getting a "Passenger Service Manager."
The PSM, Cheryl Tolson, "will be available for questions, concerns and compliments raised by passengers regarding the CBP process at IAH," CBP spokeswoman Paula Rivera says.
So the job involves a lot much more than just being a Wal-Mart greeter.
We're just glad CBP is going to have someone there to be available for all the passenger compliments.
Here, by the way, is the "CBP Pledge to Travelers":
We pledge to cordially greet and welcome you to the United States.
We pledge to treat you with courtesy, dignity and respect.
We pledge to explain the CBP process.
We pledge to have a supervisor listen to your comments.
We pledge to accept and respond to your comments in written, verbal or electronic form.
We pledge to provide reasonable assistance due to delay or disability.
The part about "We pledge not to strip-search every swarthy guy who looks "Muslim-y'" must have got cut in the editing process.
-- Richard Connelly
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