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Keep Houston Press Free
4

Foreigners Now More Welcome At Bush Intercontinental

Foreign visitors to Houston are getting an improvement in service, via the feds' Customs and Border Protection office.

Bush Intercontinental is one of 20 airports across the country that will be getting a "Passenger Service Manager."

The PSM, Cheryl Tolson, "will be available for questions, concerns and compliments raised by passengers regarding the CBP process at IAH," CBP spokeswoman Paula Rivera says.

So the job involves a lot much more than just being a Wal-Mart greeter.

We're just glad CBP is going to have someone there to be available for all the passenger compliments.

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Here, by the way, is the "CBP Pledge to Travelers":

We pledge to cordially greet and welcome you to the United States.

We pledge to treat you with courtesy, dignity and respect.

We pledge to explain the CBP process.

We pledge to have a supervisor listen to your comments.

We pledge to accept and respond to your comments in written, verbal or electronic form.

We pledge to provide reasonable assistance due to delay or disability.

The part about "We pledge not to strip-search every swarthy guy who looks "Muslim-y'" must have got cut in the editing process.

-- Richard Connelly

Keep the Houston Press Free... Since we started the Houston Press, it has been defined as the free, independent voice of Houston, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Houston with no paywalls.

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