Bonnie Sheeren says she has shopped at the West 11th Street Kroger for 20 years. A former teacher at nearby Reagan High School, she knew many of the employees. It felt like home, less like a corporate leviathan than a neighborhood mom-and-pop.
All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning, a homeless man got caught lifting some merchandise near the register where she had just checked out, and, distracted by the spectacle, she left her wallet behind.
She noticed it was gone about five hours later, and returned to the store. She was directed to lost and found at customer service, where a sullen woman produced a box of junk, rooted through it and told her it wasn't there.
She returned the next day, resolved to speak to Jesus, the clerk who had checked her out the day before. (She's been shopping there so long, she knows most of the clerks by name, and also many of their shifts.) Jesus reassured her that her wallet was "in a safe place."
Which turned out to be lost and found, where she was once again showed the plastic box of junk and told her wallet was not there.
Shereen started complaining, and Kroger started making excuses.