Working in IT and related fields is a thankless job. The average person seems to believe that anyone working in tech support is just some nerd who must be tolerated when your computer stops working for something that is clearly not your fault.
Just a side note - we got a lot of responses from both men and women, but we find the image of the IT "guy" just inherently funnier, so we used "guy" and "him" instead of "gal" and "her," but we salute you ladies of the computer, especially the one's with the hot glasses and the pigtails. Rawr. Ahem.
8. You treat him like a lesser human.
No one likes to be treated like a jerk. Waiters spit in your food (or worse) for it. When you treat your IT guy like he's a moron, chances are he's not going to be overly helpful and you're going to look like an asshole.
"Where have we been?" Fixing the other "emergency" calls that came in before yours.
Even though we're probably some of the smartest people in the company, we're treated as dumb little service people. Try this: go to a party with executives from another company and say you're with the IT Department. Watch for wind burns as they scamper away from you to find someone cool to talk to.
You throw out that you are a Doctor and you don't have time to take your HIPAA test, in order to get your account reinstated, you have to save lives. Never mind that you were given reminders every week for 60 days.
You refer to IT collectively as "you guys" and blame the help desk for everything that goes wrong, even when we have no control over what may be happening.
7. You break things that normal people don't break.
Surprise! Computer are breakable. You can't toss a laptop across the room or pour a soda into your keyboard and hope it will survive. People seem to be particularly careless when the items don't belong to them. You're smart enough to not throw a football around in a room full of vases, so you should be smart enough to not paint on your keyboard with white out. Then again...
I personally can't stand it when people use their computer towers as foot rests. They aren't meant to be pieces of furniture. They are machines that aren't supposed to be jostled or kicked when they are on. Then they have the audacity to complain that their computer stopped working when it "somehow fell down."
Some people go through keyboards every 4-5 months. They put white out,tape and all sorts of things on their keyboard. Why? I keep a tally of keyboards I've replaced and so far this year I've had to switch out 48 keyboards because of some sort of defacement caused it to malfunction.
6. You know less about your computer than you think you do.
Everybody's a genius. IT folks train for long periods of time to do what they do. Just because you make videos of your children on weekends and know how to program a DVR doesn't mean you can de-bug a computer or replace a mother board. Don't try and don't suggest to your IT guy that you can. You sound like an idiot.
I know you once changed the clock on your VCR all by yourself, but how about you leave the troubleshooting to the guy paid to do it so you don't create a bigger problem?
You don't listen to or follow simple verbal instructions, preferring instead to do your own thing and jump ahead of us as if you know what you doing. If that's the case then why did you call?
99% of all calls are not computer problems but are PICNIC's (Problem in Chair, Not in Computer). It is very hard to fix stupid!
5. You ask him to fix anything electronic.
So, the office copier is broken. It happens, particularly after that party when whathisname's girlfriend made copies of her ass and passed them around to everyone in the room before throwing up in the fake plant by the elevator. Good times. Anyway, IT guys don't fix copy machines or coffee makers. Find a repair technician and leave them alone.
Just because it plugs into the wall does not mean it is your IT guy's responsibility. He doesn't support your calculator, your coffee machine, or your refrigerator. Get over it.
You ask us to fix the fax machine every time it breaks, as if all IT people share the same job description: The Guy That Fixes The Machines.
4. You say non-specific things like "my computer doesn't work."
You want an answer to a question, give a description. If you get mugged and you tell the cop, "I don't know. It was just a guy or a girl," chances are, they aren't going to catch him/her. I know those funny little messages up on the screen mean nothing to you, but that doesn't mean they have no meaning. Pay attention.
Users are rarely clear about what their issues are. I often get "My computer don't work." When I ask for clarification, I get something like "I click and it does nothing." What they click or whether their monitor is displaying anything and what "nothing" really means is never detailed.
When you call me to tell me you can't get on the network from home, but fail to mention that you can't get on any Internet sites either, you should be calling Comcast, not me.
I'll let you in on a secret: error messages suck. If you're lucky, they make sense. If not, they'll spew garbage all over the screen that means absolutely nothing to anyone but the original developer of the software. HOWEVER, having an exact error message means vendors can be engaged, Googles can be consulted and Rubber Diagnostic Chickens and be summonsed without fear of reprisal.
3. You want him to fix your personal computer.
Hey, these folks get paid by YOUR COMPANY, not by you. I'm sure it would be great to get your computer fixed when your daughter spills ice cream into the hard drive, but IT folks have lives too. Leave them alone unless it has to do with something for work.
When you come in with your son's or daughter's or godfather's neighbor's sister's pc and ask us to help clean it up, that is not our job. I don't come to you and expect you to balance my checkbook or fill our my legal documents do I?
Just because I'm in the IT Department doesn't mean I am available to work on your cousin Goober's virus-laden Gateway circa 1995 during office hours. I charge $65 on the side for that when I'm not at work.
You want me to work on your home computer Mr. Attorney? Well, I have some estate planning to do, are you free Saturday?
2. You install crap on your computer you shouldn't.
Isn't that Hello Kitty screensaver just adorable? No, it isn't. It makes you look like a mental patient and, worse yet, it slows down your computer. That's right, Einstein, the reason ILovePrettyKitties.com loads so slowly is because of your stupid screensaver. Congrats.
You install Bing, Yahoo, ASK and Google toolbars and complain that your PC is running slow.
Screensavers, games, toolbars; they are bane of IT's existance. Yes, your computer is running slowly because you installed this poorly created program which you've been implicitly not to do.
1. You lie.
Don't look an IT guy in the face and say, "I have no idea where that picture of an obese woman having sex with a camel came from." It takes about 5 seconds to figure out you are the guy who likes watching fat chicks have sex with camels and now you're forever known as Fat Chicks With Camels Guy. Way to go, genius.
Don't tell me you don't know where you got that virus/malware. Your browsing history leads straight back to those explicit Not Safe For Work sites that are also not safe for your computer.
Have you installed anything lately? No? Then what's this cool new internet game doing on here? How about this free widget toolbar? Right, wasn't you.