UH School Year Opens With Computer Foul-Ups; Sun Rises In East

Keep Houston Press Free
I Support
  • Local
  • Community
  • Journalism
  • logo

Support the independent voice of Houston and help keep the future of Houston Press free.

It looks like school is starting in usual fashion at the University of Houston. On August 25, 686 students were inadvertently dropped from classes because of human error, says Gene Gillis, Director of Student Financial Service. The problem has since been fixed.

From Gillis:

The process which identifies students who should be dropped from their courses had not finished running. A second process, which feeds information to a student's account, was begun before the first process finished. The processes should be run consecutively rather than concurrently, as happened in this case. These processes are run by two different offices. There was a breakdown in communication between the two offices.

Gillis says this has never happened before. In the future, the two offices involved– Student Financial Services and Scholarships and Financial Aid – will stay better connected during the process to prevent it from happening again, he says.

Probably a good idea.

The University responded within three hours of being notified of the problem and had all the students re-enrolled by August 28.

“In this case, the correction required manual intervention on a one by one basis,” says Gillis.

We’re sure all those students appreciated the personal attention put into correcting the problem. Now if only UH could find a way to apply that same effort to the initial enrollment process …

“Any problem presents an obstacle to success. However, obstacles will always occur. You have to look to the ability to overcome obstacles as the real key to success,” says Gillis.

We agree and wish the same philosophy had been exercised by a certain American Lit professor. We totally would’ve started making it to that 8:30 a.m. class once we had the ability to overcome the obstacle of sleeping through our alarm.

Dusti Rhodes

Keep the Houston Press Free... Since we started the Houston Press, it has been defined as the free, independent voice of Houston, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Houston with no paywalls.

We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements. By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy.


Join the Press community and help support independent local journalism in Houston.


Join the Press community and help support independent local journalism in Houston.