"Apparently," the FBI says, "the robber got tired of waiting for his cash, and left the bank empty-handed. He was seen getting into a dark colored vehicle of unknown make and model as he fled the scene."

Strong letter to follow to BofA management, no doubt.

FBI special agent Patricia Villafranca tells Hair Balls the wait involved was "several minutes." During which the tellers were no doubt yapping about American Idol or something while this guy is in a hurry, puh-leeeze.

Is it possible the delay was strategic? Villafranca doesn't necessarily think tellers were told to go slow.

"Each bank trains its tellers as to what they want them to do," she said. "This may have just been a delay due to fear and not an intentional delay."

Or it might just have been crummy customer service.