Train Wreck

How Metro and its president Frank Wilson got so far off track.

In the fall of last year, Metro's president and CEO Frank Wilson traveled to Orlando, Florida, for the annual convention of the American Public Transportation Association. It was a good week to be in Orlando.

Frank Wilson was hired by Metro after a huge plan to expand light rail was approved.
Courtesy of Metro
Frank Wilson was hired by Metro after a huge plan to expand light rail was approved.
Light rail construction is slowly moving across the city's east side.
Bryan Williams
Light rail construction is slowly moving across the city's east side.

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The weather was sunny and clear during Wilson's five-day stay, with temperatures leveling out in the mid-80s, perfect if Wilson had wanted to shoot a round of golf on the course outside the Grande Lakes resort. Metro was putting him up there in a $350-a-night hotel room.

But there was more important business at hand. On Monday afternoon in Orlando, Ray LaHood, the newly appointed federal Secretary of Transportation, delivered a keynote speech.

"We're making meaningful investments in programs and projects that are going to change the way we live, work and travel," LaHood said. "For the better."

LaHood touted transportation officials in Atlanta for building bus canopies with solar-paneled roofs. Chicago, Denver and Dubuque, Iowa, got mentions for creating "energy-­efficient, transit-oriented neighborhoods." Miami received LaHood's praise for building a ground transportation hub that connected the airport with "commuter rail, transit and intercity buses, and airport shuttles."

There was little mention of Metro or Frank Wilson.

But, by Wilson's account, it had been a pretty good year.

In March of 2009, for instance, Metro signed a $1.46 billion contract with Parsons Transportation Group to design, build and operate four new lines of light rail from downtown to different parts of the city. It was a real accomplishment, especially considering negotiations with another company had fallen apart at the last minute, after a year of work, because, according to Metro, the two sides were hundreds of millions of dollars apart.

A few months after the big Parsons contract was signed, Metro was awarded federal money for the first time. It was just $150 million, but a big step in getting $900 million from the federal government, key to Metro being able to pay for Wilson's rail expansion plan.

About a month before the Orlando conference, Metro spokeswoman Raequel Roberts told the Houston Press that the federal full-funding agreement — the $900 million — would come through by the end of 2009.

Despite these apparent victories, the roar from detractors was getting louder and louder.

For years, Metro had been the target of attacks from residents and politicians. Republican Congressman Tom DeLay, for example, secretly financed a private group that ran anti-rail advertisements, and even City Council members filed lawsuits against the agency.

Then, in a highly publicized mayoral election, Annise Parker campaigned by painting Metro as a rogue group that operated without transparency. She called for her opponent Gene Locke, whose law firm had billed Metro for close to $12 million in a couple years, to disclose his business ties with Metro. She eventually won the endorsement of a Metro employee union.

When Parker was eventually elected in December of 2009, she publicly called for Wilson's firing.

"[Metro has] left a lot of anger and bruised feelings," Parker told the Houston Chronicle. "Metro could have done a much better job of openness, transparency, accountability."

But Gilbert Garcia, the Metro board chairman appointed by Parker, insisted Wilson would stay at Metro because he was doing a good job.

"We want to stay focused on our mission; we have to stay focused on providing excellent transportation day in and day out," Garcia says. "We want to make sure we earn the public's trust, and we need to secure the federal finances to accomplish our mission."

Only things got worse, because in the months that followed, Metro would become involved in criminal investigations by the Harris Country District Attorney's Office and the FBI. A state district judge issued a restraining order barring Metro from destroying public records.

Wilson himself would become the target of two lawsuits for leading ­document-shredding sessions, then firing Pauline Higgins, one of Metro's top attorneys, as part of an alleged cover-up.

The lawsuit filed on Higgins's behalf states, "Wilson obtains, at taxpayer expense, the loyalty of a few fellow employees, so that he may circumvent checks and balances... Those who resist Wilson's maneuvers and insist on proper procedures and compliance with the law suffer retaliation."

In the midst of all the allegations and controversy at Metro, the Federal Transit Administration put Metro's federal funding on hold.

But back then, in Orlando, things were just beginning to boil; the latest set of troubles hadn't gone public. On Saturday, October 3, 2009, Wilson spent the day with Joanne Wright, his chief of staff. (Wright would later become the target of investigations, accused of being Wilson's girlfriend. Wilson allegedly spent taxpayer money on her illegally.) The pair had lunch and dinner together that day, dropping about $150 of Metro money on the meals.

In Orlando, things had seemed all right.
_____________________

Metro was created as an independent, quasi-public agency in 1979. Using a voter-approved sales tax for operating revenue, it replaced the city-run HouTran, a fleet of about 475 yellow and white buses that had advertisements plastered on their sides for things like The Houston Post, Fannin Bank and the Y94 radio station.

A 1979 article in Texas Monthly about different transit agencies in Texas referred to the Houston system as "the pits."

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  • rebecca 06/10/2010 4:20:00 PM

    Chuck, transfers are free with certain restrictions. I do have a metro card, but there are a number of don't or can't for whatever reason. I admit that Metro has a tough job -- Houston is a challenging city, but I still think they don't do a very good job. I can only hope it gets better.

  • Chuck Mann 06/04/2010 5:44:00 PM

    Rebecca: If you use a Metro card to pay for the bus, transfers are still free. They just don't have paper transfer slips anymore. I suppose this is not good for people who only use Metro on rare occasions and don't have cards, but if you're a regular user of Metro, the Metro card really is handy.

  • roger 06/02/2010 6:04:00 AM

    I only wish the critics of Metro would look as deeply into the Harris County Toll Road Authority. They operate hundreds of miles of roads with tens of thousands of users every day. They have fewer and fewer actual toll booths with several sections only using EZ tag. The expenses end up being just maintenance of the roads and payment of the bonds. They are basically a goose that lays a million dollar golden egg every day. All for giant concrete tunnels that transport the suburbanites from their comfortable suburban homes into the city and back out, without every having to see the area in between the loop and the beltway, (where millions of the poorer population in Houston lives). Why aren't the politicians in the city filing lawsuits to stop the construction of these roads? The politicians in the suburbs seem to know what's good for the city, so turn around would only be fair. They won't though. They'll vote for expanding our already enormous freeways and putting tollroads right down the middle of the road (a place where in most other cities rail lines would go). No lawsuits will be filed, no work stoppages, just mile after mile of concrete highways. Why not investigate trips taken by Toll Road Authority members? Why not investigate contractors for the Toll Roads? I don't recall there ever being a critical story done by the Chronicle, The Houston Press or any of the local TV news stations about the Toll Road Authority. They are as untouchable as the Rodeo Committee.

  • Rebecca 06/01/2010 11:31:00 AM

    I depend on Metro for transportation. I ride every day and I am continually confronted by dirty buses, discourteous drivers, unsafe drivers, and ridiculous prices. I live on the east side of downtown with good bus service, but the expense comes in when I must transfer to another bus to get to the grocery store. Since transfers are no longer free, a simple trip to the grocery store and back costs $5.00. And only one bus stop in that trip has a bench. Metro is apparently doing away with benches and shelters. I understand the problem of people living in them, but perhaps they could get the crappy police officers off their asses and out there patrolling. Don't even get me started on how rude these people are. I also understand dealing with the public can often times be a very trying thing, but perhaps Metro could do a little better job in hiring and training the people who work for them. A smile goes a long way when you have been standing in the hot sun waiting for a bus that is probably late. I think rail is a grand idea but the residents here who don't depend on mass transit haven't been convinced. It's just too bad that Metro has such lousy public service and questionable ethics -- two things that probably could have helped sell the nonbelievers. Instead they just threw their weight and our money around.

  • Raequel Roberts 05/29/2010 1:17:00 AM

    It never ceases to amaze how the omission of facts in an article can be almost as egregious as getting the facts wrong in the first place. This fact was perfectly borne out by your recent story Train Wreck. Fact No. 1? The reporter never bothered to check his facts with METRO. This might have gone a long way toward making this story, if not balanced, than at least closer to accurate. Case in point. The reporter makes repeated assumptions about the safety of riding METRO. A photo cutline in the story said crashes involving METRO buses are common. In fact, the number of crashes have gone done steadily since 2004 – some 26 percent. In 2009, METRO experienced 840 crashes. That’s less than 1 crash for every 100,000 miles driven. A similar fact omitted from the story: Light rail crashes are down 53 percent for the same time frame. The reporter’s assertions about ridership on the METRO system are also flat wrong. For example, the reporter states “over the past four years, according to Metro documents, rail has averaged between 2 and 3 million people each year” In fact, the lowest 12-month annual METRORail ridership total was more than 10 million boardings during FY2005. He also stated, “Bus ridership numbers also dropped dramatically, according to Metro documents, from about 80 million in 2005 to just a little more than 17 million during the last year.” In fact, the actual FY2009 bus ridership total was more than 300 percent higher than the 17 million boardings reported in the Houston Press story. Have we seen a drop in ridership in the past year? Yes. Have we been upfront about the reasons? Yes. Lower gas prices, one of the coldest winters on record, a severe recession and, honestly, a fare increase – the first in 14 years. But at $1.25, METRO is still one of the cheapest fares in the country. The reporter interviewed a business owner along the light-rail line who claimed METRO cut his power for one week following a non-METRO related accident that damaged the rail electrical supply line. In fact, power to the owner’s shop was cut for a few hours to make it safe for METRO personnel to make repairs to the line. He also rehashes an old Press article that erroneously states METRO exercises no oversight of the contractor that operates one of its bus facilities. In fact, the contractor, First Transit, is held to the same standards as METRO – for maintenance and service. We have a supervisor working full time at First Transit. While the reporter made several references to allegations made about former METRO President Frank J. Wilson he never mentioned the fact that an external investigation by UHY Advisors’ found no evidence of improper spending by Wilson. “Their findings speak for themselves,” Chairman Gilbert Garcia, CFA, said at the time. “UHY found no evidence of improper spending or reimbursements or any other prohibitive actions related to our (former) CEO Mr. Frank Wilson. The inquiry was thorough and it was complete.” While it’s true the District Attorney’s office is conducting an investigation of METRO – an investigation METRO welcomes – the FBI is not investigating the agency as stated by the reporter. In fact, an FBI IT computer expert was helping the DA’s office. The reporter referenced a preliminary report from the Federal Transit Administration examining METRO’s adherence to civil rights laws. He conveniently left out the fact that in the in fall of 2009 the FTA ruled METRO’s program complete and in compliance with requirements related to Title VI. “Amongst the many actions taken, Houston METRO has developed a limited English proficiency program, analyzed service and fare changes to ensure reductions would not be disproportionately borne by predominantly minority communities,” wrote Cheryl L. Hershey, director of the FTA Office of Civil Rights, in a September 22, 2009 letter. In fact, the FTA now refers to our program as an industry model. Finally, we did assign blame for the March 2010 bus/light-rail accident - weeks before this story was published. The operator ran the red light and has been terminated. That’s a fact. But, to paraphrase a newspaper adage, why let the facts stand in the way of a sensational story? George Smalley Vice President Communications & Marketing Houston METRO

  • Mac Macdougall 05/28/2010 1:41:00 PM

    Jimmy: The light rail has a scope far larger than that of the downtown trolley. Plus that "free" trolley was at a cost to taxpayers. The light rail asks for payment, and the METRO Police will bill people who they catch without tickets.

  • Gary Packwood 05/28/2010 6:18:00 AM

    METRO & ME I rather enjoyed reading this article and am surprised at several of the comments. The issue of bus and/or light rail for Houston has been debated for as long as I can remember and current bus ridership while important, does not get at the organizational 'stink' that emanates from senior management at Metro. I thought the entire article could be used as the script for a modern-day version of Michael Moore's movie Roger & Me which was rolled out in theatres around 1989. Perhaps we could call the new version ...Metro & Me. Right here in Houston we've got all of Michael Moore's usual suspects to include 'fat-cat' senior managers who work in palaces; have no interest in customers or property owners and treat low level employees as if they are commodities. And unlike Roger & Me the Metro & Me 'gaggle' of 'fat-cats' are paid for by the taxpayers. Isn't it about time that we have a few citizen committees to advise Metro or least keep them pointed towards their mission of moving folks around the Greater Houston Area? Without the Drama! :: GP

  • Jimmy 05/27/2010 11:42:00 PM

    For the money they've spent on the light rail quagmire they could have run the downtown trolley system FOR FREE!!!! WHAT is the point of all this? Oh, right, to get the city hooked on federal dollars. Which we currently don't need, at least not for M-Fing *transportation*!! And even if you hope to use federal cash to push Houston voters further into the "Democrat" column, why not use that dough to try to fix, oh I dunno, the lousy mid and lower class schools here?

  • barry Klein 05/27/2010 10:43:00 PM

    This is an opportunity wasted. I am afraid that Mr. Knight has given us a poor history of Metro that is unreliable in its facts, especially prior to 2009. Furthermore, the story suffers from anecdotes of little import, gaps in the narrative, and an absence of information from transportation economists to help readers understand how and why Metro erred when it converted Metro from a bus-only system to bus and rail. Readers eager for the most current information on the national picture should look to transportation economist Randal O’Toole’s March 2010 report: http://www.cato.org/pub_display.php?pub_id=11608 Note P. 25 for his conclusions on Houston Metro: A quote:"A major reason for the decline in transit ridership is a reduction in bus service necessitated by the high cost of rail construction." ———————————————————————— Also: Peter Rogoff, Administrator of the Federal Transit Administration, May 2010: Here is a video of Rogoff's history making speech suggesting that local policy makers should focus on buses instead of rail systems they cannot afford to operate and maintain, with his speech notes: http://www.fta.dot.gov/news/speeches/news_events_11682.html Program: http://www.massinc.org/Events/2010/05/Next-Stop-A-National-Summit-on-the-Future-of-Transit.aspx A quote: “Earlier I pointed out that our new estimate for the deferred maintenance backlog for the entire transit universe is roughly $78 billion.  But you should know that fully 75 percent of that figure is to replace rail assets. Now let's remember that the majority of transit trips in this country are still done by bus.  When it comes to delivering actual transit service, Americans take 21 percent more [bus] transit trips every year than rail trips.  That said, fully three quarters of the funding backlog we face in achieving a state of good repair is associated with underfunded rail assets. ” Houston’s streetcar system was replaced by cheaper. more flexible buses between 1924 and 1940. At least the reporter did not include the transit myth that the auto industry conspired to kill off the American trolley systems. This is part of an email I distribute about the transit debates: Rebutting the GM conspiracy theory:   Many people have seen the 1996 TV documentary, "Taken for a Ride," which conflates two historical episodes, the decline of trolleys in their losing competition with autos and buses, and the rising power of the highway lobby. It lays the decline of the trolley industry at the feet of a conspiracy hatched in Detroit. But economists and genuine historians of transportation reject that interpretation of trolley history.   1. General Motors and the Demise of Streetcars by Cliff Slater from Transportation Quarterly (summer 1997) http://www.lava.net/cslater/TQOrigin.pdf   2. http://bicycleuniverse.info/transpo/takenforaride.html (Use the links to drill down to other articles. The link to the ITS article is stale but this takes you to the information though not the article itself which I could not find. The author, Lyn Long, teaches at UC Berkeley: http://www.its.berkeley.edu/itsreview/ITSReviewonline/winter20042005/gm.html) 3. Here is a link to "Taken for a Ride": http://video.google.com/videoplay?docid=-2486235784907931000 Kudos to Paul Magaziner for his diligent work in assembling the information that Mr. Knight put to good use to describe events in the most recent chapter of Metro's dysfunctional life covering 32 years (which began in 1978, not '79). The Houston region owes him a debt of gratitude. Barry Klein Houston Property Rights Association bjklein@swbell.net

  • txnj71 05/27/2010 7:46:00 PM

    surprised that the press didn't describe matimas's son as having a developmental disability, since it is the more preferred nomenclature to use. also not surprised by the whole delibero/wilson debacle. delibero lying on a resume about college degrees she never had is par for the course. anybody who comes from new jersey transit is not to be trusted. for lack of a better phrase to use, njt is amtrak's b*tch, and that's just the start of their problems. i'd go as far as saying that houston should have light rail that runs 24 hours a day. the presence of light rail won't transform blight into gentrification overnight, either. houston should also have light rail trains with brakes on them. why these metro trains don't have brakes is puzzling, and more than a little disturbing.

  • Chuck Mann 05/27/2010 7:19:00 PM

    Metro isn't perfect, and I think Houston could definitely use more light rail. However, it is reasonably priced and a good value for the money. I recently took the bus from the airport (IAH) to my apartment for a total cost of $1.50 with one transfer, a distance of over 20 miles. For people in a hurry to get downtown they also have an express bus service (quite a bit more expensive, though.) Would rail be nicer? Probably yes, but buses are doing the job for now.

  • dbigtex 05/27/2010 10:09:00 AM

    "Bus ridership numbers also dropped dramatically, according to Metro documents, from about 80 million in 2005 to just a little more than 17 million during the last year." At this rate of decline there will be absolutely no bus ridership by the end of the year. Is Metro issuing insane statistics, or does the Houston Press need to hire a proofreader?

 

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