A group of co-workers and I have been here twice for lunch. The first time was a really pleasant experience. It is a bit overpriced for what it is, but I suppose you pay for the atmosphere.
The second time, however, was a totally different story. While our server was pleasant and provided great service (after a little confusion on our part), the manager was another story. It doesn't send a very welcoming message when you see him visit every table in the restaurant except ours going so far as to turn his head each time he passed by our table.
I suppose everyone isn' t welcome at The Counter. Maybe that's a California thing.