We have some great commenters here on Hair Balls, and it’s time we paid some damn attention to them.
So we’ll be highlighting a Comment of the Day each morning, from the previous day’s work. Maybe two comments, even.
This will all be determined by a highly rigorous scientific formula involving wit, clarity and whatever else we feel like at the moment.
We wrote about a horrible customer-service experience with Comcast, and we were absolutely not shocked in the least to find out we weren’t alone.
Readers quickly began a “Can you top this?” competition of their own stories.
Rebecca wrote:
I actually got so fed up with them I left and went to AT&T. The installer was 5 hours late and left religious material in my install packet. Didn’t clean his mess from drilling in the wall. Their billing was so screwed on my account I always owned more then that what my bill should have been. Took me 3 months, 25 twitter messages with “comcast only cares there”, and 3 calls with the billing dept to get it almost straightened out. My box would do the “explorer not authorized” crap every other day and the would blank out 3 times an hour for like 30 seconds.
I could not stand it anymore and after being a loyal customer for 4 years, I switched and have not looked back.
This article appears in Sep 15-21, 2011.